Legal / Customer Information
Cancellation Policy
This Cancellation Policy explains when an order placed through Ranson.in may be cancelled and how cancellation requests are handled. Cancellation eligibility may depend on the status of the order, the nature of the product and whether processing, customisation or dispatch has commenced.
Effective September 25, 2026
Order Cancellation
For standard B2C retail catalogue products purchased through Ranson.in, customers may request cancellation before the order has been dispatched.
B2B, institutional or bulk orders are not covered by this standard cancellation policy. Please contact RANSON regarding cancellation of such orders.
For custom-made, personalised or customer-specific products, a cancellation request must be made within 24 hours of placing the order. After this period, the order cannot ordinarily be cancelled as production, sourcing or customisation may already have commenced.
Cancellation requests are subject to confirmation by RANSON. Any refund due following an accepted cancellation will be processed in accordance with our applicable refund and payment policies.
Cancellation Before Dispatch
Customers may request cancellation of an order before it has been dispatched.
Where cancellation is possible, any eligible amount already paid will be refunded to the original payment method in accordance with our Returns & Refunds Policy.
Submitting a cancellation request does not itself confirm cancellation. The cancellation becomes effective once it has been accepted and confirmed by RANSON.
When an Order Cannot Be Cancelled
To request cancellation, please contact RANSON using the contact details provided on our website and include your order number and the details of the item you wish to cancel.
If RANSON is unable to fulfil an order, or if an order must be cancelled by us for operational, availability, pricing, payment-verification or other legitimate reasons, the customer will be informed and any eligible payment received for the cancelled item will be refunded.