Returns & Refunds

For eligible B2C retail catalogue products purchased through Ranson.in, a return may be requested if the product received is damaged, defective, incorrect, or materially different from the product ordered.

Please contact RANSON promptly after delivery with your order number, details of the issue and, where appropriate, photographs or other supporting information. This helps us review the request and provide the appropriate resolution.

Products being returned should be kept in their original condition and, where reasonably possible, with their original packaging, accessories, labels and accompanying items. Products damaged through misuse, improper handling, normal wear and tear or unauthorised alteration may not be eligible for return or refund.

B2B, institutional and bulk orders are not covered by this standard retail return policy. Please contact RANSON regarding any issue with such an order.

Custom-made, personalised or customer-specific products are generally not returnable merely because of a change of mind or preference. This does not affect any remedy that may be available where the product supplied is defective, damaged, incorrect or otherwise covered by applicable law.

Once an eligible return has been received and reviewed, RANSON may provide an appropriate replacement, refund or other resolution, depending on the circumstances. Where a refund is approved, it will ordinarily be processed through the original payment method or another appropriate method where necessary.

Shipping or return costs, where applicable, will depend upon the reason for the return and the circumstances of the order. Nothing in this policy is intended to limit any consumer rights available under applicable law.