Warranty Policy

Where a RANSON product is offered with a specific warranty, the applicable warranty period and coverage will be stated on the product page, packaging or accompanying product information.

Warranty generally covers eligible manufacturing defects in materials or workmanship during the stated warranty period. Proof of purchase may be required when making a warranty claim.

Warranty does not ordinarily cover normal wear and tear, damage caused during use, accidental or impact damage, misuse, improper storage or maintenance, unauthorised alteration or repair, or use of the product for a purpose for which it was not designed.

To make a warranty claim, please contact RANSON with your order or purchase details, a description of the issue and appropriate photographs or supporting information. We may request inspection or return of the product before determining the claim.

Where a valid warranty claim is accepted, RANSON may, depending upon the product and circumstances, repair, replace or provide another appropriate remedy in accordance with the applicable warranty terms and consumer law.

B2B, institutional, bulk, OEM, Private Label and customer-specific orders are not covered by this retail Warranty Policy. Warranty, claims and remedies for such orders are governed by the terms, specifications, agreements or commercial arrangements applicable to the respective order.

Nothing in this Warranty Policy limits any rights or remedies available to consumers under applicable law.